FAQs
When you're ready to check out, choose how many points to apply and the discount will apply instantly.
When you're logged into your account, you can view your VIP Tier status right in the VIP Tier module. Your current tier will be clearly marked as "Current Tier", so you’ll always know where you stand and how close you are to reaching the next level.
Yes, there is a limit. You can redeem up to 800 points per transaction, which gives you a discount of $40.00. If you have more points saved up, no worries - they’ll stay in your account and can be used on your next order!
Yes. Each reward has a minimum spend requirement in order to apply at checkout:
$10 reward → requires a minimum spend of $85
$20 reward → requires a minimum spend of $100
$40 reward → requires a minimum spend of $100
Please make sure your cart meets the minimum spend before applying your reward.
Yes, we can help with that! If you have two separate accounts and want to combine them into one, simply email our friendly customer care team a info@frontrunnerau.com. Just let us know which email addresses are linked to the accounts, and we’ll take care of the rest!
Great question! You can use your reward points together with free shipping discounts, so you’ll still enjoy savings on your order. However, reward points can’t be combined with other promotional discount codes in the same transaction.
Yes, absolutely. If you’ve used reward points on an item and need to return it, our standard return policy still applies. We’ll process your return as usual, and your points will be refunded back to your account once the return is complete.
Your birthday voucher is sent to you on your actual birthday, not at the beginning of the month. The voucher is valid for one month from the date it’s issued, so be sure to use it within that time. Just another way we love to celebrate you!
No, gift cards are not eligible for purchase using reward points. Loyalty rewards can be redeemed on other products across our site, but they cannot be applied toward the purchase of gift cards.
We’re glad you asked! While we love having our products available via Universal Store, purchases made via Universal Store aren’t eligible to earn reward points and don’t count toward your VIP Tier status. Our rewards program is exclusive to purchases made directly through our website. We’re only able to track and reward loyalty for orders placed with us, not through third-party stockists. If you’d like to make the most of your points and tier benefits, we recommend shopping directly with us here at frontrunnerau.com. That way, every order counts toward unlocking more perks, rewards, and special offers!