Shipping Details

Customer Care: info@frontrunnerau.com 

Operating hours: Monday to Friday - 8:00am - 4:00pm AEST

Orders are processed Monday - Friday (excluding public holidays) from 8:00am - 4:00pm AEST depending on how busy we are at the warehouse, it can take 1-2 business days for orders to be shipped.

Tracking advice will be sent to your email once your order has dispatched.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.

We do not accept any liability for orders that are not delivered within the expected timeframe due to the fault of any party but Front Runner. Please ensure you leave plenty of time for processing, dispatch and delivery of your order.

https://auspost.com.au/service-updates/domestic-delivery-times

* Shipping time may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

* Shipping times will vary depending on your delivery location, it takes less time to deliver to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

All orders outside of Australia are sent via DHL Express Post. Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

https://www.dhl.com/us-en/home/ecommerce-solutions/shipping-services.html#:~:text=Expedited%20Max%3A%202%2F3%20postal%20days&text=Expedited%3A%202%2D5%20average%20postal,3%2D8%20average%20postal%20days

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

Free shipping is offered on all full priced orders over $200 and is automatically applied at checkout. The shipping method is standard post via Australia Post for domestic orders within Australia, and DHL for all international orders. This offer does not apply to any orders containing sale items.

Please note that Mystery Box orders are excluded from this Free Shipping Promotion

Please refer to the below timelines for 2024 Christmas Shipping Dates:

For Standard Post, please place your order before 11am on the below date for Christmas Delivery: 

Friday 13th Dec: 

  • WA & NT  

Wedneday, 18th Dec: 

  • NSW, ACT, VIC, QLD, SA & TAS 

For Express Post, please place your order before 11am on the below date for Christmas Delivery: 

Friday 13th Dec: 

  • WA & NT  

Thursday 19th Dec: 

  • NSW, ACT, VIC, QLD, SA & TAS

This timeline is relevant for Metro areas, for outside of Metro areas please allow additional time (1-3 days depending on location) 

Our team are working extremely hard to get all your orders out and to ensure they are all delivered with ease and within a suitable timeframe, but please keep in mind that the earlier you place the order the sooner it will be delivered.  

Unfortunately any delays within the Australia Post network are outside of our control but please reach out if you have any further questions or concerns