You can return any FULL PRICED item/s within 14 days of the receiving date. 

To be eligible to make a return all items must be returned in original, unworn and resalable condition - this includes tags attached, the original packaging, and no signs of wear such as makeup, deodorant marks, stains, or strong odours. Returns that do not meet these requirements may be refused and sent back to you.

If the above requirements are met – we are able to facilitate a refund or store credit for the full amount paid for the returned item/s (Unfortunately we cannot refund duties, taxes or shipping charges), or an exchange for an alternative size or style, please note if there is a price difference we will provide a store credit for the returned item/s for you to repurchase your request.

If the above requirements are met – we can facilitate the below options:

• A Refund for the full amount paid for the returned item/s (Unfortunately we cannot refund duties, taxes or shipping charges)
• A Store Credit for the full amount paid for the returned item/s (Unfortunately we cannot credit duties, taxes or shipping charges) – Store Credit do not have an expiry 
• An Exchange for an alternative size or style, please note if there is a price difference we will provide a store credit for the returned item/s for you to repurchase your request.

 Please note that any orders using a discount code are only eligible for a store credit for the amount paid or an exchange.

Any shipping fees or duties incurred to make a return to us are the responsibility of the customer to pay, however if we can facilitate your exchange request we cover the shipping costs back to you.

To start your return, please visit our Returns Portal:

https://frontrunnerau.com/a/return

** Please note your return request through the portal is final and unable to be changed, if you would like any assistance or guidance with your request please email info@frontrunnerau.com

Due to hygiene reasons underwear cannot be returned.

In the case of faulty or incorrect items are received, please contact the Front Runner Team via info@frontrunnerau.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, Front Runner will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

All SALE items are final and cannot be returned, exchanged or refunded. This includes Mystery Boxes.

If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange instead, you are more than welcome to keep your free gift.

If you have any further questions or have received a faulty or incorrect sale/promotional items, please contact our Front Runner Team at info@frontrunnerau.com.

When purchasing via Afterpay, you may send your item back to our Front Runner Team within 14 days of your original purchase for exchange of size.

It can take up to 5 business days to process your return. Please note Front Runner is not able to refund sale items, or items purchased with a discount code.

When using Afterpay, you have the options to return one or all of your items for an exchange.

Due to hygiene reasons underwear cannot be returned or exchanged.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

If your AfterPay contract is cancelled or amended you will be charged a $10 fee