You can return any FULL PRICED item/s within 14 days of the receiving date.
All returned items must be in original, re-sellable condition. This includes tags attached, the original packaging, and no signs of wear such as makeup, deodorant marks, stains, or strong odors. Returns that do not meet these requirements may be refused and sent back to you.
To start your return, please visit our Returns Portal:
https://frontrunnerau.com/a/return
** Please note your return request through the portal is final and unable to be changed, if you would like any assistance or guidance with your request please email info@frontrunnerau.com
Only FULL PRICED items can be exchanged within 14 days of the received date.
All returned items must be in original, re-sellable condition. This includes tags attached, the original packaging, and no signs of wear such as makeup, deodorant marks, stains, or strong odors. Returns that do not meet these requirements may be refused and sent back to you.
To start your exchange, please visit our portal:
https://frontrunnerau.com/a/return
** Please note your return request through the portal is final and unable to be changed, if you would like any assistance or guidance with your request please email info@frontrunnerau.com
In the case of faulty or incorrect items are received, please contact the Front Runner Team via info@frontrunnerau.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
If an item is damaged through misuse, abnormal use or incorrect washing practices, Front Runner will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.
Once investigated, we will be able to provide you with information on how to return the item.
All SALE items are final and cannot be returned, exchanged or refunded. This includes Mystery Boxes.
If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange instead, you are more than welcome to keep your free gift.
If you have any further questions or have received a faulty or incorrect sale/promotional items, please contact our Front Runner Team at info@frontrunnerau.com.
When purchasing via Afterpay, you may send your item back to our Front Runner Team within 14 days of your original purchase for exchange of size.
It can take up to 5 business days to process your return. Please note Front Runner is not able to refund sale items, or items purchased with a discount code.
When using Afterpay, you have the options to return one or all of your items for an exchange.
Due to hygiene reasons underwear cannot be returned or exchanged.
It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
If your AfterPay contract is cancelled or amended you will be charged a $10 fee