FREE POSTAGE FOR ORDERS OVER $150

Shipping and Returns

Shipping & Returns

Contact Us

Customer Care: info@frontrunnerau.com 

Operating hours: Monday to Friday - 9am-5pm

 

SHIPPING

Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:00pm AEST and can take up to two business days to process before being shipped.

Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.

DELIVERY TIMES

LOCATION

 COST

TIME

Australia Standard - Authority to leave

$11.95

3-5 Business Days

Australia Standard - Signature required

$12.95

3-5 Business Days

Australia Express - Order before 2pm

$18.95

*Next Day Delivery 

 

 * Shipping time may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

* Shipping times will vary dependent on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

* Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post or the Courier Company.

Coronavirus Update

*Couriers/AusPost are no longer taking a signature where it's required upon delivery. Keep up to date with your tracking number for a delivery time. 

*Shipping times interstate from VIC are now taking longer to arrive. Please keep up to date with your tracking number on your Shipping email. 

* Shipping times to NZ/World are taking an extra 4-6 weeks to arrive. Make sure your country is accepting parcels before completing an order. 

INTERNATIONAL ORDERS

Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country. 

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

RETURNS

You can return any FULL PRICED item/s within 15 days of the purchase date.

You can ship the item/s for return back to us:

Front Runner Au

PO Box 1005

St Kilda South, VIC 3182

Make sure you include a copy of you order confirmation email and include any relevant information in regard to the reason for the return along with how you would like Front Runner to process your return.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

NOTE: Please ensure there is no dust/fluff on all items send back, they will not be accepted. 

Please keep a copy of your receipt of proof of shipment for any returns back to Front Runner. We recommend using tracked postage to ensure your item arrives safe and sound.

All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items. 

All orders purchased with a CODE are final and cannot be returned, exchanged or refunded. 

Due to hygiene reasons underwear cannot be returned.

EXCHANGES

Only FULL PRICED items can be exchanged within 15 days of the purchase date.

If you are wishing to exchange your item for another, please include your order confirmation and write next to the item the size or product you would like in exchange. Item must be of same value or less.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

Due to hygiene reasons underwear cannot be exchanged.

All orders purchased with a CODE are final and cannot be returned or exchanged.

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact the Front Runner Team via info@frontrunnerau.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, Front Runner will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

SALE OR PROMOTIONAL STOCK

All SALE items are final and cannot be returned, exchanged or refunded.

If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange instead, you are more than welcome to keep your free gift.

If you have any further questions or have received a faulty or incorrect sale/promotional items, please contact our Front Runner Team at info@frontrunnerau.com.

AFTERPAY RETURNS FOR EXCHANGE

When purchasing via Afterpay, you may send your item back to our Front Runner Team within 15 days of your original purchase for exchange of size.

All exchanges will be processed within ten (10) business days of receiving your parcel. Please note Front Runner is not able to refund sale items, or items purchased with a discount code.

When using Afterpay, you have the options to return one or all of your items for an exchange.

Due to hygiene reasons underwear cannot be returned or exchanged.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

If your AfterPay contract is cancelled or amended you will be charged a $10 fee.